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Tuesday, March 27, 2007

Lately, I've noticed a decline in the customer service industry - moreso than normal. Prime example - I got this email from someone who I've had relatively normal business dealings with before, however their remark just hit me over the head with some form language that looks like it was inserted. Talk about setting my alarm whistles off.

• If I'm a long-standing customer/supporter - do not, and I stress, DO NOT use form language basically telling the customer "The reason why is because your computer or you is at fault" when I know everything was done by the book.
• Know that your dealings, words, actions, etc. are a reflection not only of yourself, but the company within which you work.
• Most of the time, with me at least, it's more the principle than the money. I could care less about the $.48 cash back, but I do care about how customers are treated. If anything, learn by example and grow from it.

So - with that, FatWallet and I are not playing nicely in the sandbox at the moment. However, Ebates and Mr. Rebates are moving along nicely (and give a bit more $$ as well, hint hint).

Labels: Cash Back, Shopping

Posted by Lys :: 2:12 PM :: 0 comments

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